Faster notifications and more precise complaint deadlines

We improved daily work with messages, discussions, and complaints. New notifications refresh without requiring a manual page reload, while complaint alerts better reflect the actual state of each case.

What changed?

The panel shows new and unread events sooner. This makes it easier to notice a customer reply or a status change without moving between pages.

Deadline warnings now use shared rules. The system distinguishes the first decision deadline, the final decision deadline, and discussion deadlines. It does not show an urgent warning when the message author cannot be confirmed reliably.

How to use it

Open Messages or Complaints and review the markers for cases that need attention. Open the complaint details before taking action to see the latest messages and the current deadline.

Good to know

An alert helps you set priorities, but it does not replace checking the case details in Allegro. The new POST_PURCHASE_ISSUE case type still requires separate handling and is not supported by the current complaints module.