Kiero Store sends returns and complaints to OMS

What changed?

Kiero Store now supports sending returns and complaints to Kiero OMS. Requests are checked against the order and organization, and repeating the same request does not create a duplicate case.

Benefit

After-sales work reaches the same system as the order. This makes it easier to keep each request connected to the right order and avoid duplicates.

How to use it

The customer submits a return or complaint in Kiero Store. Store sends the request to OMS, where the team can open it in the relevant module and continue handling it.

Important limitations

The Store–OMS connection requires an active integration and signed requests. Production endpoint behavior and the related migration still require manual verification before publishing.