updatesNovember 6, 2026

Etsy: buyer profiles are matched again by buyer ID

Kiero OMS first matches Etsy profiles by the stable buyer_user_id, reducing new duplicate profiles for the same buyer.

Etsy: buyer profiles are matched again by buyer ID

What changed?

When importing a paid Etsy order, Kiero OMS first looks for the buyer profile by the stable buyer_user_id within the organization. If the ID is unavailable, it can use email or phone and then save the recognized ID on the profile.

Benefit

Later orders from the same buyer can use one profile instead of creating another record on every sync. This makes the customer's order and contact history easier to follow.

How to use it

No extra option is required. After connecting Etsy, run the normal paid-order synchronization. For later imports, the system tries the buyer ID first and only then uses available contact details.

Important limitations

Matching is scoped to the organization. Existing profiles with another ID and existing order links are not changed automatically, and historical duplicates are not merged. A post-deployment resynchronization still needs separate production verification.