Email and Gmail IMAP/SMTP in Kiero OMS — messages beside orders

Customer questions still arrive by email even when orders come from marketplaces and stores. An IMAP/SMTP connection brings that correspondence into the Kiero OMS workspace.

What you get

Connect a mailbox with IMAP and SMTP, receive messages and send replies from OMS. Your team can work with correspondence in the same environment as customers and orders.

What makes it useful

There is less copying between an inbox and a sales dashboard. Gmail is supported as an IMAP/SMTP mailbox; this is not a separate Gmail API integration.

Why this matters in practice

IMAP retrieves messages and SMTP sends replies; both directions need a correctly configured account. Threads preserve conversation context, attachments stay with messages, and an operator can check the order without changing tools. Before sharing a mailbox, decide who replies and how the team handles read or unread state.

A typical workflow

After a mailbox is connected, OMS retrieves messages, groups them into threads and lets staff reply through SMTP. The same workspace holds customer and order information. Attachments available through the mailbox can also be handled there.

Who it suits and how to start

This suits teams seeking one customer service process. Gmail is supported as an IMAP/SMTP mailbox rather than through the Gmail API. Check access settings, folders and account permissions before sharing a mailbox with staff.

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