Complaints and disputes
This module centralises official complaints and Allegro disputes.
- browse, search and filter cases and monitor 72-hour and 24-hour deadlines;
- create manual complaints and sync data from Allegro;
- mark cases as read;
- choose the initial handling path and submit a formal decision;
- reply to the buyer and send messages and attachments;
- view the conversation and action history;
- initiate and sync refunds;
- bulk-delete cases when permitted.
Requests for photos or clarification are sent as regular messages, not as a separate Allegro decision type.