Returns
The Returns module manages a case from registration through decision and restocking.
- browse, search and filter returns and monitor deadlines;
- create a return from an order, selecting items, quantity, reason and compensation method;
- track statuses: created, in transit, delivered, verification, finished or rejected;
- decide on a full/partial refund, replacement, repair or rejection;
- provide rejection reasoning and replacement/repair shipment details;
- generate a return label, add an internal note and run an automation;
- receive the accepted quantity back into inventory;
- for Allegro, sync the decision, refund and commission-refund request;
- bulk-delete returns when permitted by the user’s role.