Frequently asked questions
Are orders imported automatically?
Yes. Active integrations fetch orders in the background. Timing and delivery method depend on the channel: Kiero OMS may use provider events, webhooks or scheduled synchronisation. After connecting an account, place a test order and check the last sync status.
How does stock synchronisation work?
Kiero OMS calculates available stock from inventory and reservations. Updates are sent to linked listings according to the integration's settings and capabilities. Do not assume a fixed sub-minute update time for every channel.
What should I do after an integration authorisation error?
Open Settings → Integrations, select the connection and use the available reauthorisation option. Do not delete the integration before checking the error, as this may make mappings harder to preserve.
How do I delete an organisation and its data?
The owner starts the process in team/organisation settings. Access is blocked and permanent deletion follows the schedule and recovery rules shown in the application. Download required exports before confirming. The current in-app message is authoritative for the process state.
Can my plan or price change during a billing period?
No. The current period price is fixed. The forecast shows the next-period plan, and Autopilot — when enabled — may select a future plan from usage.
Does Kiero OMS replace accounting or tax advice?
No. The system organises data and documents, but VAT, OSS, invoicing and fiscal-register obligations depend on the seller's circumstances and current law. Confirm uncertain cases with an accountant or tax adviser.